System Administrator Level I - Chicago, IL
Listed: 07-20-2022
Employer: McCormick Theological Seminary, 5460 S University Ave, Chicago, IL 60615 | (773) 947-6261 | www.mccormick.edu
Location: Chicago, IL
Download: Job Description - System Administrator Level I
Organization Overview
For 190 years, we have been a progressive leader within the Reformed tradition committed to fostering a community of Christian leadership that serve diverse ministries and congregations in a challenging and complex world. Through academic excellence, critical reflection, and transforming witness, McCormick Theological Seminary uniquely equips excellent Church leaders for faithful, inclusive, and liberating ministries in God’s world.
Position Summary
The primary responsibility of this position is overseeing the functionality of computer systems. Working with physical computer servers, hardware and software to install, configure and ensure that they are working properly. Deal with issues related to servers, other hardware and software. Provide assistance for users that need to access IT databases and other system functions.
The ideal candidate will have a successful track record of:
Installation and configuration of network hardware and implementation of software.
Maintaining the health and well-being of network hardware and software.
Working with employees at all levels within an organization.
Responsibilities
Working with the Director of information Technology to decide on server hardware and computer purchases, and affiliated software purchases.
Set up server equipment, including installing the operating system and running tests to confirm functionality.
Working with the network administrator, diagnose server issues to determine causes of system failures or delays, and resolve problems.
Installation, configuration, maintenance and testing of end user desktop computers, laptops, MacBooks, printers, software and peripheral devices.
Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required.
Work with the Director of Information Technology to create policies, procedures, and documentation.
Interact with vendors and contractors.
Working with contractors or independently, conduct equipment, hardware and software upgrades.
Maintain network asset inventory database.
Maintain information security through controlled hardware or software installation and staff education.
Administer and maintain end user accounts, permissions and access rights.
Perform routine server administration.
Working with other Information Technology staff, manage projects for the IT Department.
Education and/or Experience
Must have a high school diploma or equivalent.
Minimum two years’ help desk support experience. Must have done support in person, as well as via the phone and using cloud-based support applications.
Working technical knowledge of server and computer operating systems including Windows and Mac.
Working technical knowledge of network hardware, protocols and standards.
Hands-on hardware troubleshooting experience.
Experience with installing, supporting, and troubleshooting server and PC hardware components and peripherals.
Experience working with VMWare.
Preferred Experience
Experience with networking products and services.
Experience with systems and products used within a higher education institution.
Experience with creating and installing wildcard and SAML certificates.
Bilingual
Core Values
Connected Community. We cultivate meaningful relationships with alumni/ae and partners to nurture a network of support, belonging, and engagement wherever they are.
Transformational Experiences. We offer learning experiences that engage and empower skilled practitioners to lead just and sustainable communities.
Social Justice. Responding to God’s call…we study, pursue, and support justice and equity in our community and throughout the world.
Interreligious Expression. We intentionally engage interreligious relationships that foster meaningful dialogue and civic cooperation.
Honesty.
Respect. Show respect in all interactions with members of the community which includes staff, faculty, adjunct faculty, students and guests.
Ethical. Understand the importance of keeping information confidential.
Responsible and reliable. Must complete work responsibilities with little oversight.
Compassionate and empathetic. Our community is comprised of individuals of all ages and ethnicities who have varied experience with technology. Must show patience when working with our customers.
Customer-service oriented. Understand that our customers come first. Our customers are faculty, adjunct faculty, staff, students, alumni/ae, and other individuals who are connected with McCormick.
Loyalty. Be loyal to McCormick and its mission.
Competencies
Must be able to adapt not only to changes in technology, but changes at McCormick overall. Must be flexible.
Must be self-motivated and able to work independently, but also able to work successfully in a team environment.
Must be detail oriented.
Must be able to work successfully in stressful situations.
Must be able to think critically and creatively.
Good verbal and written skills.
Personal Characteristics
Orientation to and background of servant leadership.
Passion for McCormick Theological Seminary’s mission and purpose, and the ability to communicate this passion to others.
Ability to serve as an advocate and exemplar for the vision, values, and mission of the institution.
Demonstrate strong relational skills.
Demonstrate a professional demeanor.
Type of work environment associated with the job
Indoor, office setting.
Lifting and transporting of moderately heavy objects such as computers, printers and other peripherals.
Occasional inspection of equipment requiring a ladder, and connecting of cables in floors and ceilings.
To Apply:
Interested applicants should send a cover letter and resume to Ashley Woodfaulk in the Human Resources Department at awoodfaulk@mccormick.edu.
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